Powerbank HT19 (20,000 mAh)
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Shipping Policy
Our Commitment:
Hottu strives to provide a seamless and stress-free experience for our customers. This shipping policy outlines the details of how we deliver your orders.
Shipping Information:
- Single Address Orders: We ship orders to a single address provided at checkout. Please place separate orders for deliveries to multiple addresses.
- Courier Partners: We utilize reliable couriers for delivery. We reserve the right to choose or change partners at our convenience.
- International Orders: Currently, we only accept orders within Pakistan.
- Shipping Costs: We offer free delivery on all orders within Pakistan. There are no hidden fees. Please refrain from paying any additional costs to the courier beyond the stated price.
- Delivery Time: We aim to deliver your orders within 2-5 business days.
Payment Options:
- Cash on Delivery (COD): Pay conveniently upon delivery.
Damaged Products:
- Report Damaged Items: If you receive a damaged product, report it within 24 hours with your order number and product photos. Contact our support team at 0322-6627627.
Cancellation Policy
- Order Cancellation: You may cancel your order before dispatch with a confirmation call from our team (usually within 4 hours).
- Cancellation Requests: To cancel after confirmation, call us at 0322-6627627.
- Cancellation Processing: Un-shipped orders are canceled within 2 days of your request. You'll receive a confirmation email.
- Online Payment Refunds: Online payments are refunded within 10-15 business days of successful cancellation.
Important Notes:
- This policy is subject to change. We'll update the revised policy on this page.
- For any inquiries not covered in this policy, contact our customer support team.
We encourage you to review this policy before placing your order.
Estimate delivery times: 2-5 days
Return within 30 days of purchase. Duties & taxes are non-refundable.
Guarantee Safe Checkout
Powerbank HT19 (20,000 mAh)
The HT19 Power Bank is a powerful and portable charging solution. With a massive capacity of 20,000 mAh, it ensures you're always powered up. The HT19 features advanced charging technologies, including Qualcomm Quick Charge 3.0 and Power Delivery (PD) 22.5W, delivering fast and efficient charging for your compatible devices. The HT19's long battery life keeps you powered up for days on end, making it the perfect companion for anyone who values both power and portability.
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- Eligibility for Returns and Exchanges:
- All items purchased from Hottu Technology are eligible for return or exchange within 7 days of the purchase date.
- The item must be in its original condition, unused, and in its original packaging.
- Items that have been used, damaged, missing parts, or not in their original packaging are not eligible.
- Return or Exchange Process:
- Contact Us: To initiate a return or exchange, please contact our customer support team [phone number].
- Obtain a Return Authorization (RA): We will provide you with a unique Return Authorization number.
- Package the Item: Carefully repackage the item in its original packaging, including all accessories and documentation.
- Include the RA: Attach the Return Authorization number to the package.
- Ship the Package: Ship the package to the return address provided by our customer support.
- Refunds:
- Eligible Refunds: For eligible returns, we will refund the purchase price of the item, minus any shipping costs.
- Refund Method: Refunds will be issued to the original method of payment.
- Processing Time: Please allow up to 7 business days for your refund to be processed.
- Exchanges:
- Eligible Exchanges: You can exchange an eligible item for a different product or size.
- Shipping Costs: You will be responsible for the shipping costs associated with the exchange.
- Price Differences: If the new item is more expensive, you will need to pay the difference in price.
- Model Changes and Other Hottu Products:
- Within 7 Days: If you want to change the model of your product or purchase another Hottu product, you can do so within 7 days of the purchase date.
- Product Condition: The product must be in perfect condition (10/10).
- Additional Information:
- We reserve the right to refuse any return or exchange that does not meet our policy.
Please refer to our Shipping Policy for more information on shipping costs and delivery times.
