Shipping Policy
Our Commitment:
Hottu strives to provide a seamless and stress-free experience for our customers. This shipping policy outlines the details of how we deliver your orders.
Shipping Information:
- Single Address Orders: We ship orders to a single address provided at checkout. Please place separate orders for deliveries to multiple addresses.
- Courier Partners: We utilize reliable couriers for delivery. We reserve the right to choose or change partners at our convenience.
- International Orders: Currently, we only accept orders within Pakistan.
- Shipping Costs: We offer free delivery on all orders within Pakistan. There are no hidden fees. Please refrain from paying any additional costs to the courier beyond the stated price.
- Delivery Time: We aim to deliver your orders within 2-5 business days.
Payment Options:
- Cash on Delivery (COD): Pay conveniently upon delivery.
Damaged Products:
- Report Damaged Items: If you receive a damaged product, report it within 24 hours with your order number and product photos. Contact our support team at 0322-6627627.
Cancellation Policy
- Order Cancellation: You may cancel your order before dispatch with a confirmation call from our team (usually within 4 hours).
- Cancellation Requests: To cancel after confirmation, call us at 0322-6627627.
- Cancellation Processing: Un-shipped orders are canceled within 2 days of your request. You'll receive a confirmation email.
- Online Payment Refunds: Online payments are refunded within 10-15 business days of successful cancellation.
Important Notes:
- This policy is subject to change. We'll update the revised policy on this page.
- For any inquiries not covered in this policy, contact our customer support team.
We encourage you to review this policy before placing your order.
