FAQs
What is HOTTU?
HOTTU is a global consumer electronics brand by Guangzhou Haotu Technology Co., Ltd., offering premium-quality tech accessories such as chargers, power banks, earbuds, cables, and Bluetooth speakers. Our mission is to bring innovation, performance, and reliability to your everyday digital life.
How can I place anorder on HOTTU.pk?
: Simply browse our products, add your favorite items to the cart, and proceed to checkout. You can complete your purchase using Cash on Delivery (COD) or other options.
How long does delivery take?
Orders are usually delivered within 3–7 working days across Pakistan, depending on your location.
What are the delivery charges?
We offer free delivery on selected products and promotions. Standard delivery charges (if applicable) are shown at checkout before you confirm your order.
Do you shipinternationally?
Currently, HOTTU.pk focuses on deliveries within Pakistan. For international inquiries or bulk purchases, please contact us at www.hottuglobal.com
What is your return policy?
: If you receive a damaged or defective product, you can request a return or replacement within 7 days of delivery. Please ensure the item is unused and in its original packaging.
Do your products come with a warranty?
Yes, all HOTTU products come with an official warranty, which varies by product type. Warranty details are mentioned on the product page or inside the packaging.
How can I claim my warranty?
You can contact our customer support team via Phone call or WhatsApp, providing your order number and issue details. Our team will guide you through the process.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
