HOTTU NB12 Bass Xtreme Wireless Bluetooth Neckband - 70 Hours
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7 Day Replacement
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1 Year Warranty
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HOTTU NB12 Bass Xtreme Wireless Bluetooth Neckband - 70 Hours
Experience endless innovation with the HOTTU NB12 Bass Xtreme Wireless Neckband, designed for music lovers who demand powerful bass, crystal-clear calls, and long-lasting performance. With up to 70 hours of playtime on a single charge, advanced Bluetooth 5.3 connectivity, and a comfortable in-ear design, the HOTTU NB12 is your perfect companion for workouts, travel, or all-day listening.
Crafted with magnetic earbuds, sweat-proof technology, and a lightweight neckband, this wireless headset combines style, comfort, and durability. Whether you’re enjoying music, attending calls, or working out, the NB12 delivers an immersive audio experience with deep bass and superior sound clarity.
Key Features
70 Hours Playtime – Enjoy non-stop music and calls for days.
Bluetooth 5.3 – Faster, stronger, and more stable wireless connectivity.
700mAh Battery – Fully charges in just 2 hours for extended use.
Super Solid Bass – Enhanced sound with rich, deep bass performance.
HD Voice Calls – Clear and noise-free calling experience.
Sweat-Proof Design – Ideal for sports, workouts, and outdoor activities.
Magnetic Earbuds – Easy to carry and tangle-free storage.
Hi-Fi Stereo Sound – Crisp treble, powerful bass, and immersive clarity.
Lightweight Neckband – Comfortable for all-day wear.
In the Box– Neckband x1, Charging Cable x1, Eartips x3, Warranty Card x1
Warranty Policy
All HOTTU products come with a 1-year warranty, covering technical faults only (excluding physical damage).
Warranty claims require:
- Original invoice or E-Warranty card.
- The product must be in unaltered condition (no tampering or unauthorized repairs).
The warranty period will continue from the original purchase date.
Note:
For all approved replacement or return cases, HOTTU will ship the replacement product to the customer free of charge (no outbound delivery fee).
However, the customer is responsible for delivering or sending the defective product to the nearest HOTTU warehouse, service center, or retail outlet for inspection. This can be done via:
- Courier service (at the customer’s expense), or
- In-person drop-off at an authorized HOTTU location.
Once the returned product is received and verified, the replacement unit will be dispatched to the customer without any delivery cost.
⚠️ Please note: Products sent without prior approval from our support team may be declined at our facility.
Conditions Where Replacement Is Not Applicable
Replacement or exchange will not be provided in the following cases:
- Dissatisfaction with product look, color tone, or sound quality of a defect-free item.
- Physical damage not reported within 24 hours of delivery.
- Electrical surge, user-inflicted damage, or liquid spillage.
- Product tampered, repaired by unauthorized persons, or misused.
- Pest, pet, or rodent damage, or exposure to extreme temperatures.
- Regular wear and tear from daily usage.
Return & Exchange Policy
At HOTTU, we are committed to delivering quality products and ensuring a smooth experience for all our customers. Please review our Return and Exchange Policy carefully before placing your order.
Return Policy
HOTTU does not offer product returns once an item has been delivered and unsealed/opened by the customer. We encourage all customers to review product details, specifications, and compatibility before confirming their purchase.
Exchange Policy
If your product shows any technical defect or manufacturing issue, you may request an exchange within 7 days of receiving your order, with a product of the same value or by paying the price difference. Exchange will only be processed after a physical inspection by our team.
Warranty/Exchange Conditions
A replacement is applicable if:
- The product is defective or malfunctioning.
- The product has missing accessories upon delivery.
- The product arrives physically damaged (must be reported within 24 hours of delivery).
If no fault or damage is found after inspection, the same product will be returned to the customer.
If the product or variant (color/model) is out of stock during the replacement process, an alternate product of equal value will be offered. Warranty coverage will continue from the original purchase date.
How to Request a Replacement
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Report your issue within the stipulated time:
- Technical or functional defect: within 7 days
- Physical damage or missing item: within 24 hours
- Share your Order ID and product photos/videos clearly showing the issue.
- Our support team will verify your claim within 48 business hours and guide you through the next steps.
To Submit a Claim or Report an Issue
If you’ve received a defective, damaged, or incorrect item, please contact our support team through any of the following channels:
- WhatsApp / Phone: +92-370-0827627
- Email: hottutech@gmail.com
Contact & Support
For any assistance regarding returns, replacements, or product issues, please contact:
- WhatsApp / Phone: +92-370-0827627
- Email: hottutech@gmail.com
Our team will respond within 24–48 business hours.
