Earbuds TS12

Color	Sea Green, Black, White

1. Eligibility for Returns and Exchanges:

• All items purchased from Hottu Technology are eligible for return or exchange within 7 days of the purchase date.
• The item must be in its original condition, unused, and in its original packaging.
• Items that have been used, damaged, missing parts, or not in their original packaging are not eligible.

 

2. Return or Exchange Process:

• Contact Us: To initiate a return or exchange, please contact our customer support team [phone number].
• Obtain a Return Authorization (RA): We will provide you with a unique Return Authorization number.
• Package the Item: Carefully repackage the item in its original packaging, including all accessories and documentation.
• Include the RA: Attach the Return Authorization number to the package.
• Ship the Package: Ship the package to the return address provided by our customer support.

 

3. Refunds:

• Eligible Refunds: For eligible returns, we will refund the purchase price of the item, minus any shipping costs.
• Refund Method: Refunds will be issued to the original method of payment.
• Processing Time: Please allow up to 7 business days for your refund to be processed.

 

4. Exchanges:

• Eligible Exchanges: You can exchange an eligible item for a different product or size.
• Shipping Costs: You will be responsible for the shipping costs associated with the exchange.
• Price Differences: If the new item is more expensive, you will need to pay the difference in price.

 

5. Model Changes and Other Hottu Products:

• Within 7 Days: If you want to change the model of your product or purchase another Hottu product, you can do so within 7 days of the purchase date.
• Product Condition: The product must be in perfect condition (10/10).

 

6. Additional Information:

• We reserve the right to refuse any return or exchange that does not meet our policy.

Please refer to our Shipping Policy for more information on shipping costs and delivery times.