Earbuds TS16
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Shipping Policy
Our Commitment:
Hottu strives to provide a seamless and stress-free experience for our customers. This shipping policy outlines the details of how we deliver your orders.
Shipping Information:
- Single Address Orders: We ship orders to a single address provided at checkout. Please place separate orders for deliveries to multiple addresses.
- Courier Partners: We utilize reliable couriers for delivery. We reserve the right to choose or change partners at our convenience.
- International Orders: Currently, we only accept orders within Pakistan.
- Shipping Costs: We offer free delivery on all orders within Pakistan. There are no hidden fees. Please refrain from paying any additional costs to the courier beyond the stated price.
- Delivery Time: We aim to deliver your orders within 2-5 business days.
Payment Options:
- Cash on Delivery (COD): Pay conveniently upon delivery.
Damaged Products:
- Report Damaged Items: If you receive a damaged product, report it within 24 hours with your order number and product photos. Contact our support team at 0322-6627627.
Cancellation Policy
- Order Cancellation: You may cancel your order before dispatch with a confirmation call from our team (usually within 4 hours).
- Cancellation Requests: To cancel after confirmation, call us at 0322-6627627.
- Cancellation Processing: Un-shipped orders are canceled within 2 days of your request. You'll receive a confirmation email.
- Online Payment Refunds: Online payments are refunded within 10-15 business days of successful cancellation.
Important Notes:
- This policy is subject to change. We'll update the revised policy on this page.
- For any inquiries not covered in this policy, contact our customer support team.
We encourage you to review this policy before placing your order.
Estimate delivery times: 2-5 days
Return within 30 days of purchase. Duties & taxes are non-refundable.
Guarantee Safe Checkout
Earbuds TS16
Enjoy uninterrupted listening for up to 30 hours with the TS16 earbuds. Advanced Environmental Noise Cancellation (ENC) technology ensures crystal-clear audio, no matter where you go. With Bluetooth version 5.3, the TS16 earbuds offer seamless connectivity and high-quality sound. The TS16 earbuds are the perfect choice for those who value both sound quality and battery life.
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- Eligibility for Returns and Exchanges:
- All items purchased from Hottu Technology are eligible for return or exchange within 7 days of the purchase date.
- The item must be in its original condition, unused, and in its original packaging.
- Items that have been used, damaged, missing parts, or not in their original packaging are not eligible.
- Return or Exchange Process:
- Contact Us: To initiate a return or exchange, please contact our customer support team [phone number].
- Obtain a Return Authorization (RA): We will provide you with a unique Return Authorization number.
- Package the Item: Carefully repackage the item in its original packaging, including all accessories and documentation.
- Include the RA: Attach the Return Authorization number to the package.
- Ship the Package: Ship the package to the return address provided by our customer support.
- Refunds:
- Eligible Refunds: For eligible returns, we will refund the purchase price of the item, minus any shipping costs.
- Refund Method: Refunds will be issued to the original method of payment.
- Processing Time: Please allow up to 7 business days for your refund to be processed.
- Exchanges:
- Eligible Exchanges: You can exchange an eligible item for a different product or size.
- Shipping Costs: You will be responsible for the shipping costs associated with the exchange.
- Price Differences: If the new item is more expensive, you will need to pay the difference in price.
- Model Changes and Other Hottu Products:
- Within 7 Days: If you want to change the model of your product or purchase another Hottu product, you can do so within 7 days of the purchase date.
- Product Condition: The product must be in perfect condition (10/10).
- Additional Information:
- We reserve the right to refuse any return or exchange that does not meet our policy.
Please refer to our Shipping Policy for more information on shipping costs and delivery times.
